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In a time when customer service seems to be almost extinct, M3 is keeping it alive. We are pledged to give our clients the same high level of service that we would expect for ourselves.
M3 doesn’t lose contact with you after you become a client. In addition to your account executive, you will have a full team of specialists working for you. Your service representative will be your on-call insurance resource and liaison. Your staff can also rely on your service representative for timely and accurate information to help administer your business insurance.
| Client Service Experts |
| Every M3 client, regardless of size, has a service representative as part of its service team. Think of your representative as an extension of your staff. If you need documenta-tion for an auditor’s visit, your representative will get copies to you at once. If you have a question, he or she will review your contract, work with the carrier and get the right answer.
Because your representative works with you regularly, he or she can identify other agency services you may need and link you to the right person.
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Client Services Work for You
M3’s service representatives answer questions, guide you through the claims process, help resolve problems and complete required forms. All the useful back office support tasks you expect from an agency.
And as an M3 client, you benefit from qualities that transform useful support into valuable service — our representatives’ specialized knowledge, carrier relationships and enthusiasm.
- Specialized knowledge — You work with specialists in every area of our agency. Our service representatives excel in interpreting the fine points of insurance contracts. They work with hundreds of contracts every year and can tell you precisely how far your coverage extends. They also specialize in either accounts of the same size or the same industry. So they can stay current with the regulations and special coverage issues that affect your type of business.
- Relationships — Our service representatives have excellent relationships with the carriers that the agency works with. Your representative can immediately put you in contact with the right person at the carrier. You don’t waste time being transferred from one department to another–and maybe still not getting what you called for.
- Enthusiasm — Our representatives are committed to making a positive difference for their clients. They never
lose sight of the small details that make up the innovative solutions for your business.
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